Terms & Conditions

  • In these Terms and Conditions, “Company” means iTech ResQ, and “Customer” means any person, firm, or company submitting a device/product (“Product”) to iTech ResQ for inspection, diagnosis, repair, maintenance, or other services.

  • Submission of any Product to iTech ResQ for service constitutes the Customer’s full and unconditional acceptance of these Terms and Conditions.

  • The time required for diagnosis and repair may vary depending on the nature of the issue, availability of spare parts, and service requirements. Customers will be informed of the estimated completion time wherever reasonably possible.

  • Customers are strongly advised to back up all important data before submitting a Product for service. iTech ResQ shall not be responsible for any loss, corruption, alteration, or deletion of data during diagnosis, repair, software reinstallation, restoration, or maintenance.

  • Customers should remove personal belongings, SIM cards, memory cards, external storage devices, accessories, cases, screen protectors, and other removable items before submitting the Product. iTech ResQ shall not be responsible for loss or damage to items left with the Product unless specifically recorded at the time of submission.

  • During servicing, iTech ResQ may recommend or install necessary software updates, drivers, firmware, or operating-system updates where required. Certain third-party applications, settings, or accessories may not function properly after updates.

  • For out-of-warranty repairs, any advance payment made by the Customer may be adjusted against the final service invoice, subject to the applicable repair terms.

  • If the Customer authorizes another person to submit or collect the Product on their behalf, such authorization shall be considered valid and binding. iTech ResQ may request appropriate identification or authorization before handing over the Product.

  • Where applicable, customers must disable device security, activation locks, tracking features, or account-linked security functions before service. For Apple devices, Find My iPhone/Find My must be disabled where required for repair.

  • SMS, email, WhatsApp, phone calls, and other written or electronic communications may be used by iTech ResQ to communicate service updates, estimates, approvals, invoices, and other service-related information.

  • Any replaced components or spare parts removed during a repair shall be handled according to iTech ResQ's service and warranty policy. Customers may request the replaced parts where applicable and permitted.

  • Service availability may vary depending on the device model, region, product availability, technical requirements, and availability of genuine or compatible spare parts.

  • iTech ResQ will make reasonable efforts to repair the Product; however, certain devices may be beyond economical repair, technically unrepairable, or affected by additional faults discovered during diagnosis.

  • The Customer is solely responsible for maintaining backups of all personal files, photographs, contacts, applications, documents, and other data stored on the Product.

  • Products that remain uncollected after repeated notifications may be subject to applicable storage, collection, or disposal policies. Customers are responsible for collecting their Products within the communicated period.

  • Additional charges may apply where a Product remains uncollected beyond the agreed collection date, subject to the applicable iTech ResQ service policy.

  • All repair prices provided before technical examination are estimates. The final cost may change if additional faults, damaged components, or required spare parts are identified during diagnosis.

  • Customers may be required to provide a purchase invoice, warranty document, or other proof of purchase when warranty status needs to be verified.

  • If a required spare part is unavailable, iTech ResQ may offer an alternative repair solution, replacement option, or other suitable resolution, subject to availability, customer approval, and applicable price differences.

  • Customers are responsible for complying with all applicable import, export, customs, and other legal requirements relating to their Product.

  • Customers must comply with all applicable laws and regulations while using iTech ResQ's services.

  • To the extent permitted by applicable law, iTech ResQ's liability in relation to a service shall be limited to the scope and value of the service provided, subject to the applicable warranty and service terms.

  • Any dispute arising from the services provided by iTech ResQ shall first be addressed through mutual discussion and resolution between the Customer and iTech ResQ. Where required, disputes may be subject to the jurisdiction of the applicable courts.

  • Customers may be required to provide or accept the applicable service invoice, job sheet, or service authorization before the Product is released or service is completed.

  • The use of the iTech ResQ website and services is subject to these Terms and Conditions and applicable laws.

  • Payment card information is handled through the applicable authorized payment gateway/provider. iTech ResQ does not intentionally retain sensitive card information beyond what is required for processing the transaction.

  • iTech ResQ operates in accordance with the applicable laws and regulations of its place of business in India.

  • iTech ResQ reserves the right to refuse or restrict services where providing such services would violate applicable laws, regulations, sanctions, or legal requirements.

  • iTech ResQ may accept supported payment methods including Visa, MasterCard, UPI, bank transfer, and other available payment methods, subject to availability and applicable transaction terms.

  • Approved refunds will generally be processed through the original payment method, subject to the applicable refund policy, payment-provider rules, and service terms.

  • For complaints, feedback, or suggestions, customers may contact iTech ResQ through the official contact details below.

iTech ResQ Contact Details :

Address:
Amer Infraventures, Khanapur Road,
Goaves Circle, Belagavi,
Karnataka – 590006

Email: support@itechresq.com
Phone: +91 76767 74444
Business Hours: Monday – Saturday, 10:00 AM – 07:00 PM